Tidio pricing in 2026: what each plan really costs

Short answer: Tidio's free plan gives you 50 live chat conversations a month plus 50 Lyro AI conversations, once, not every month. Paid plans on tidio.com/pricing start at $24.17 a month (Starter) and $49.17 a month (Growth), billed per "billable conversation", with the Lyro AI Agent sold separately from $32.50 a month for 50 AI conversations. On Shopify, Tidio's own app listing shows different plan names and prices again, so check which page you're actually buying from before you commit.

Prices below were checked on tidio.com and the Shopify App Store on October 19, 2026.

Try it with your own numbers

Questions a month 300Messages per chat 3

Intercom Fin	$326	1 seat at $29 + $0.99 per outcome
Gorgias AI Agent	$545	Starter $40 with 30 AI interactions, then $1.50 each plus ticket overage
Chatbase	$80	900 message credits: 700 included, then $40 per 1,000
Tidio Lyro	Ask	From $32.50; Tidio doesn't publish prices above 50
Shopify Inbox	$0	Free, Shopify stores only
Chatbait	$19	Starter, up to 2,000 messages (coming soon)

Rough estimate from public prices checked October 19, 2026. Assumes every question the AI handles is billable and leaves out add-ons, taxes and annual discounts.

Tidio's plans, on tidio.com

Lyro AI Agent, the part that actually answers with AI, is a separate add-on starting at $32.50 a month for 50 AI conversations, on top of whichever base plan you're on.

The same app costs something different on Shopify

Tidio's Shopify App Store listing (rated 4.8 from 1,357 reviews, checked October 19, 2026) shows a different set of plans: a free tier, then Customer Service at $29 a month, Flows at $29 a month, and Lyro AI Chatbot at $39 a month, sold as separate add-ons rather than the Starter/Growth/Plus tiers shown on tidio.com.

Several merchants reviewing Tidio mention pricing and features looking different depending on whether they check the Shopify App Store or Tidio's own website, which makes it hard to know what an upgrade will actually cost. You can read the pattern in Tidio's lower-rated Shopify reviews. Before upgrading, open both pricing pages side by side and confirm the number on your invoice matches one of them.

Why a Tidio bill can grow

1. The free AI chats don't come back. The free plan's 50 live chat conversations refill every month, but the 50 Lyro AI conversations are a one-time trial. Once they're used, Lyro stops answering unless you add the paid AI Agent.
2. Lyro is priced and billed separately from your base plan. A store on Starter still pays an extra $32.50 a month minimum the moment it wants ongoing AI answers, not just a one-time test.
3. Plus and Premium add usage charges on top of a base fee. Plus starts at $300 a month "plus monthly usage charges", so the sticker price isn't the ceiling.
4. The Shopify-listed prices and the tidio.com prices aren't the same numbers. If you installed through Shopify, your actual plan names and costs may not match what you read on Tidio's main pricing page.

How to keep it predictable

• Count your free-plan Lyro conversations before you need them for real. Treat the 50 one-time AI chats as a test, not a budget.
• Decide if you need Lyro at all. If most questions are about shipping, sizing or policies already written on your site, a flat-fee tool that reads your pages, like Chatbait, avoids a separate per-conversation AI charge altogether.
• Check both pricing pages (tidio.com and the Shopify listing) before upgrading, and screenshot what you're told you'll pay.
• Set a calendar reminder to review usage monthly, since billable conversations and Lyro conversations are counted separately and both can run out mid-month.

Chatbait, by comparison, has one number per plan with no separate AI add-on: free for 300 replies a month, $19 for 2,000, $49 for 10,000, with a hard cap and no overage or surprise upgrade. See how AI chatbot pricing works for how that compares with per-resolution and per-credit tools. If Tidio's order lookup and multi-channel support matter more to you than price predictability, see Tidio vs Chatbase vs Chatbait for what each one does, and Tidio alternatives for small Shopify stores for other options.

Frequently asked questions

Is there a free Tidio plan?

Yes. Tidio's free plan includes 50 billable live chat conversations a month and 50 Lyro AI conversations as a one-time allowance, not a monthly refill.

What counts as a billable conversation in Tidio?

Tidio's pricing page counts live chat and automation conversations toward your plan's monthly limit; Lyro AI conversations are tracked and billed separately from that limit.

Is Lyro AI included in a paid Tidio plan?

No. Lyro AI Agent is a separate add-on starting at $32.50 a month for 50 AI conversations, on top of whatever base plan (Starter, Growth, Plus) you're paying for.

Why does Tidio cost something different on Shopify than on tidio.com?

Tidio's Shopify App Store listing shows its own plan names and prices (Customer Service, Flows, and Lyro AI Chatbot as separate add-ons), which don't line up one to one with the Starter, Growth, Plus and Premium plans shown on tidio.com. Check both before you upgrade.